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QUICK ANSWERS

Good questions.
Clear answers.

The things that come up as you get to know Scoped.

Does deleting my account delete a shared workspace?

Account deletion and workspace deletion are separate. Transfer ownership of shared workspaces in Settings → Workspace before deleting your account. Workspace deletion removes that workspace for every member; review its separate confirmation and export first.

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Where do I update the payment method for Scoped?

Workspace owners and admins can use Update payment method in Workspace billing to open Stripe’s secure form. Scoped settings shows a read-only summary; Stripe manages the payment details.

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How do I edit a table value without opening its details?

Click an editable value. Use Enter or Save to commit, Escape to cancel, or move focus away to save a changed value. The name or identifier opens details; the pencil next to a name edits it. Failed saves keep the draft visible for correction.

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Why can I still receive an assignment after unfollowing?

Unfollow stops updates you would receive just as a follower. Enabled notifications can still reach you when you are assigned, responsible for the work, or mentioned. Turn off the relevant In app or Email category in Notifications to change that choice.

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Why is a notification control unavailable?

In-app activity works independently of email. Its supported categories start on and can be changed in Notifications. Email needs the category to be available and turned on; new activity-email categories start off. Mobile and desktop push notifications aren’t available yet.

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How do I mention a teammate?

Type @ in an issue comment, reply, or project or initiative status update and choose a workspace member. New posts can notify them when their mentions and discussions category is enabled. Plain @Name text does not notify anyone; edits, removal and restoration do not send new notices.

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Which timezone do deadline reminder emails use?

Date-only deadlines use the notification timezone you save in Settings, with eligible reminders at 9 AM on the day before and due day. They wait if no timezone is saved. Client follow-ups use their exact scheduled time.

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Can I send a support request while signed out?

Yes. Email support@scoped.ai from the email service you use. The Contact support page has the address and useful guides. You do not need to sign in.

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What information should I include when contacting support?

Describe what you tried, what happened, and what you expected. If relevant, include your app version, platform, error code, and page. Leave out passwords, access tokens, payment details, support bundles, and workspace records.

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