Call back before the other bid goes out
Say a homeowner calls about a bathroom remodel while you’re up a ladder. You can’t take it. In Scoped, you or the office add them to the board in under a minute: name, address, what they want, where they heard about you. That evening the lead is sitting in your “New lead” column next to the other four, with a note on who’s calling back. Nothing lives in voicemail.
The board is yours to name. New lead, Site visit, Quote sent, Won. Each quote carries its amount, so you can see at a glance that you have $61,000 out and which ones have gone quiet.
When last season’s customer calls back about the deck they’ve been thinking about, their page is one click away: the notes from the site visit, the quote you sent, the job you finished in June, the comment about the gate that sticks. You pick up where you left off, not from scratch. That’s the difference between a callback and a sale.
Try it: drag the $18,400 card to Won.