Reply to the brief while the client is still shortlisting
Every inbound brief goes on the board the day it arrives, in stages you name: Inbound, Chemistry call, Deck sent, Won. The deck goes out from your own design tools; the budget, the chemistry-call notes, and the history live on the card. The board shows $140,500 out and the $16,500 annual report that’s been quiet for eight days, so your follow-up goes out while the client is still deciding who makes the shortlist.
Answering first doesn’t stop at the win. Say a retainer client calls at 4:40 on a Thursday about “that thing from March”: the landing-page variant they asked for, then went quiet on. On a lot of teams that call turns into a search through old chat threads and “let me check and get back to you.”
In Scoped, the client’s page holds the whole history: contacts, every pitch and its budget, notes, and every project you’ve delivered for them, each with its comments. Whoever picks up reads the March note, sees the variant was parked pending the client’s sign-off, and answers on the call. That’s a CRM for agencies that doesn’t stop at the pitch.
Try it: drag the $64,000 card to Won.