The special ordernobody wrote down.
You said you would call when it came in. Three weeks later the customer asks, and nobody knows. Put every custom order, supplier, and regular into one record your staff can read.
You said you would call when it came in. Three weeks later the customer asks, and nobody knows.
Write it down once, at the counter.
Add the customer, what they asked for, and where the order stands. The promise stops living on a sticky note beside the register.
Know your regulars by name.
Open a customer and see what they bought, what they asked about, and the notes your staff left. Greet them with the detail they expect from a shop like yours.
A shop that runs on a record.
Custom orders, suppliers, and staff notes sit in one workspace. Connect an AI assistant and it can read that record and post an update back, within the access you grant.
Manage sales pipeline
A special order that actually gets called in.
An illustrative custom order for a regular customer.
Add the customer at the counter and put the special order on the board.
Move it along as the supplier confirms the order and ships it.
Mark it Won when it arrives and take the offered project to track pickup and fitting.